Have a dental emergency?

Call 1.855.335.1555 to connect to our Emergency Helpline available 24 hours a day, 7 days a week for Altima Dental Centres in Ontario!

This is a toll-free number available for Dental Centres in Ontario only. The Emergency Helpline is for dental emergencies only; if you are calling for reasons other than a dental emergency, please call 1.888.81SMILE (1.888.817.6453) to connect to an Altima Dental Centre in Ontario near you.

Call 310-SMILE (403.310.7645)* to connect to a BrightSmile Dental Centre in Calgary, Alberta!*Please note this is a toll-free number for Calgary, not a 24-hour dental service.

Our dental centres offer extended evening and weekend hours in order to provide our patients with access to immediate and convenient emergency dentistry services with a dentist or dental professional. At our dental clinics, we make every attempt to provide emergency patients with same day dental appointments as high priorities.

Please contact the dental clinic nearest you for hours and availability by clicking here.

What is considered a dental emergency?

The following list of dental symptoms can be used as guidelines to recognize whether or not your condition may be considered a dental emergency. Dental symptoms can range in severity and urgency. A dental condition may be considered urgent, but not an emergency. However, urgent conditions still require the attention and care of a dentist as soon as possible.

Dull, continuous ache


A dull, continuous ache is not usually considered a dental emergency or urgent. However, a toothache should never be ignored because it generally means there is something irritating the nerve root of the tooth. Contact us to schedule a dental appointment at your earliest convenience.

Broken denture


DO NOT attempt to repair your denture on your own, as you could cause additional damage to the denture or your mouth. Call your denturist to schedule a dental appointment, or contact us to schedule a dental appointment at your earliest convenience.

Sensitivity to cold


Tooth sensitivity to cold is not considered a dental emergency as it is generally caused by various factors, which can include dentin exposure, acidic foods, recent routine dental procedures, gum recession, brushing too hard or teeth grinding. Contact us to schedule a dental appointment at your earliest convenience.

Sensitivity to heat

(Could be Emergency)

Tooth sensitivity to heat is considered urgent because it can indicate that an infection may be present. Contact us to schedule an appointment for as soon as possible.

If significant swelling, pus or fever is present, this kind of heat sensitivity could be considered a dental emergency. Call our Emergency Helpline for immediate assistance.

Fractured tooth

(Could be Emergency)

A fractured tooth may be a dental emergency depending on the degree of fracture and pain to the area. If the fracture is severe you should seek emergency medical attention.

If damage to a fractured tooth is minor or moderate, it is considered urgent, but may not be a dental emergency. Avoid hot and cold foods and biting/chewing in the area of the fractured tooth until seen by a dentist. Contact us to schedule an appointment for as soon as possible or call our Emergency Helpline for immediate assistance.

Broken braces and wires


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(Dental Emergency)

If you are experiencing sudden, severe discomfort, accompanied by swelling, there might be an infection in your mouth. If an infection is present, the area will appear red, tender and warm to the touch with some localized pus formation. Apply a cold compress to the inflamed area and call our Emergency Helpline for immediate assistance.

Abscessed tooth

(Dental Emergency)

If an abscess is present, a localized pus formation can usually be seen at the root end of the tooth with redness in the area and swelling. If the condition is acute and there is an infection present, the dentist will likely prescribe antibiotics and analgesics right away before attempting to perform root canal therapy or other restorative procedures. Call our Emergency Helpline for immediate assistance.

Knocked out tooth

(Dental Emergency)

If your tooth is knocked out, control the bleeding by applying direct pressure with a cold compress. Do not be alarmed, as there may be extensive bleeding. Recover the tooth that has been knocked out (without touching the root end of the tooth!) and very gently place it back into its socket. It is possible to re-implant the tooth within 30 minutes of being knocked out. If you are uncomfortable placing the tooth back in your mouth, carefully transport the tooth in a glass of cold milk or wrapped in a cold, wet cloth. Call our Emergency Helpline for immediate assistance or seek help at your closest emergency facility.

Extruded tooth

(Dental Emergency)

An extruded tooth is a tooth that has been forced out of its original position. If you have a tooth pushed inward or outward DO NOT force the tooth back into its socket. Call our Emergency Helpline for immediate assistance.

Facial fracture

(Dental Emergency)

A facial fracture is an injury that results in broken bones to the face. In the event of a severe facial fracture ensure the airway is open and apply direct pressure to any bleeding areas. Call 911 or transport the victim to hospital emergency immediately for medical attention.

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